Caseworker | Tell MAMA | Full Time

Caseworker | Tell MAMA | Full Time

Caseworker | Tell MAMA | Full Time | London


Tell MAMA, Caseworker Post Vacancy. This is an excellent opportunity for experienced caseworkers to work within a fast moving and dynamic area of work concerning anti-Muslim prejudice.

Role Responsibilities

The main roles and responsibilities of the Case Worker include:

  • Assist callers into the Tell MAMA hotline and implement effective case management and recording systems, serving as first point of contact
  • Offer a ‘listening ear’ for all callers and provide advice and signposting to further sources of support or justice where beyond the remit of the project
  • Implement and adhere to strict data protection procedures in accordance with the Date Protection Act and organisational policy
  • Review existing cases and ensure that they are actioned and closed.
  • Work together with the wider programme team to assist in the preparation of a variety of briefings, reports and research documents
  • Work together with the wider team to prepare and deliver informative workshops and outreach sessions to build community awareness and confidence
  • Maintain internal and external communications relative to the post including developing and maintaining relationships with external stakeholders and ensuring stakeholders are kept informed.
  • Work together with the wider team to assist in the development and implementation of training sessions for volunteers and other team members as required
  • Periodically attend relevant training and development sessions and conferences.
  • Participate in team review sessions, one to one sessions and in audits that funding bodies may undertake.

In addition to any other duties as required.
Person Specification


  • Excellent English communication (verbal and written) skills
  • At least 12 months’ experience in a similar role
  • Understanding of and empathy with victims of crime
  • Ability to sensitively provide services to beneficiaries with differing language, cultural and religious backgrounds within a multicultural environment.
  • Experience of liaising with statutory and non-statutory service providers on behalf of beneficiaries
  • Ability to liaise with and work in partnership with other agencies, interpreters and volunteers
  • Demonstrable commitment to equal opportunities and diversity
  • Well organised with experience of working under pressure, prioritising workloads and meeting targets/deadlines.
  • Excellent IT skills, including use of Microsoft Office packages
  • Ability to work on own initiative without supervision and the ability to work as team member.
  • Understanding of social media platforms


  • Fluency in a community language (e.g. Bengali, Punjabi, Hindi, Somali, Arabic, Urdu)
  • Legal background
  • Experience in counselling
  • Experience of working with communities, local authorities, housing associations
  • Experience within and understanding of the field of anti-Muslim hate and Islamophobia

Applications should be made with a CV and a detailed covering letter highlighting how you meet the requirements above. Applications will not be accepted without a covering letter and they should be marked for the attention of Iman Atta, Director of Tell MAMA,

Applications will be processed on an ongoing basis.
Closing Date: July 15th, 2023.